Why Outsource Your Call Center To ART Global?
Every business solution has advantages and disadvantages, and an outsourced contact center is no exception. The table below provides a comparison of an outsourced contact center to an in-house call center. ART Global strength exists in being able to maximize the advantages of outsourcing your contact center and minimizing the disadvantages.
We are able to achieve these results through collaboration and continuous communication between ART Global, your company, and the customer.
Autonomous Contact Center
Advantages
1. New telecommunication infrastructure at the launch time; up to date phone and IT communications system.
2. High reliability & constant monitoring.
3. Independent administration.
4. Providing lower level of rotation.
Disadvantages
1. Very high start-up expenses (especially technology).
2. High maintenance costs of technology component (hardware, software, and consulting services).
3. Long lasting process of adapting to newly implemented solutions.
4. High costs of employment recruitment, training, keeping a sufficient number
of employees.
Outsourced Contact Center
Advantages
1. No infrastructure start-up investment
2. Financially more cost effective
3. Employees with diverse backgrounds, that can respond to different needs
4. The efficiency of using different channels of communication, both inbound and outbound
5. Availability of security systems
6. Adapting to the latest technology standards and customer service practices
7. No HR problems
8. Cost controlpossibility to negotiate the price, lower overhead and operational costs
9. The contact center employees are already trained in customer service
Disadvantages
1. Contact center staff does not always identify with the company
2. Risk of outsourcing to a low quality contact center
WITH ART GLOBAL CONTACT CENTERS THESE FACTORS ARE COMPLETELTY ELIMINATED!